Project Management Process Guidelines
January 2, 2019
This will be fun we swear!
Why are we here?
Because we’re scaling. And we’re scaling fast. Thank you all for joining the team, and staying with us through a tumultuous first few months where we've closed HALF A MILLION DOLLARS in sales.
But as we know, growth doesn’t come without its pain points - and process might be our biggest one. We’re going to lay the groundwork for how you should be working to work out some of the kinks, with weekly check-ins to talk through pain points and potential optimizations or pieces of feedback for this process as we know it will always be able to be improved.
What matters to us?
We’re the first collaborative freelance platform connecting teams of professionals together to tackle projects they’re passionate about. And to meet this, each team is supported by a project manager and process that makes it seamless to work together, understand what’s needed and produce beautiful work.
To be known as the most ethical, inclusive, easy to use collaborative freelance platform where freelancers are able to collaborate to work on things they’re passionate about with other experts.
Goals & KPI’s
90% of clients are have positive sentiment and 75% are coming back for more than 1 project.
90% of freelancers have positive sentiment and are hoping to come back to work on another project.
90% of the freelancers sourced are considered a good match for the project and stay on start to finish.
40% of timelines created are met, with the fluctuation if not only to push 3 weeks.
100% of projects come in on or under budget.
Questions to be assessed for PMs monthly
Were the clients happy with their experience with Wethos? Were the freelancers?
Were the teams formed and onboarded smoothly? Was communication clear and the next steps made easy for the teams?
Were problems flagged early, and proactive solution oriented steps taken by the team?
Did the projects end up on time, in budget and with quality work?